Genesys Cloud MCP Server
Enables interaction with Genesys Cloud's Platform API to search queues, analyze conversation volumes, retrieve voice call quality metrics, sentiment analysis, transcripts, and manage OAuth clients through natural language.
Communication
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Install
npx -y @makingchatbots/genesys-cloud-mcp-server
Paste the configuration above into your MCP client config (claude_desktop_config.json for Claude Desktop) and restart the client.
{
"mcpServers": {
"genesys-cloud-mcp-server": {
"command": "npx",
"args": [
"-y",
"@makingchatbots/genesys-cloud-mcp-server"
],
"env": {
"GENESYSCLOUD_REGION": "<GENESYSCLOUD_REGION>",
"GENESYSCLOUD_OAUTHCLIENT_ID": "<GENESYSCLOUD_OAUTHCLIENT_ID>",
"GENESYSCLOUD_OAUTHCLIENT_SECRET": "<GENESYSCLOUD_OAUTHCLIENT_SECRET>"
}
}
}
}Paste the configuration above into your MCP client config (claude_desktop_config.json for Claude Desktop) and restart the client.
Sources: public MCP Server directories. This is an independent third-party directory with no affiliation to or endorsement from the maintainers of the listed servers.
